— Review transparency
The reviews shown in a store's OpenReviews widget are collected by OpenReviews on behalf of the merchant. This page explains how they are gathered, checked and published, as required by Article L. 111-7-2 of the French Consumer Code.
OpenReviews is operated by INFLATE SASU, 99 avenue Achille Peretti, 92200 Neuilly-sur-Seine, France. We collect reviews on behalf of the merchant who installed the widget. The merchant does not write reviews and cannot change their text or rating.
After an order, the store sends us the order and the buyer's email address. Once the delay chosen by the merchant has passed (by default seven days after shipping), and between 9 am and 8 pm in the buyer's time zone, we send an email containing a personal link. The link is random, can only be used for the products of that order, and expires after 180 days by default. At most two reminders may follow; by default, they are cancelled as soon as a review is submitted. Every email contains an unsubscribe link, applied from the next send.
The buyer rates each product from 1 to 5 stars and can add a comment and photos. They must expressly agree to the publication of their review; this consent is time-stamped. Only one review is possible per product and per request. The buyer can edit their review for the period set by the merchant (seven days by default); a review edited after publication goes back to moderation before it is shown again.
Anyone can submit a review from the store's form. Nothing is published until they confirm their email address through a link valid for seven days, and the same address can submit only one review per 24-hour period. These reviews are not linked to any order: they are labelled “Unverified review” unless the merchant has accepted a proof of purchase provided by the author.
Where a product page on openreviews.io offers it, anyone can also submit a review there. Nothing is published until they have confirmed their email address through a link valid for seven days. Each review is then checked by the OpenReviews team before any publication, whatever its rating: the merchant's publication threshold does not apply. A review may be rejected if it is not about the product, contains prohibited content or leaves serious doubt about its authenticity; its author is told the reason. Once published, the review may appear on openreviews.io and in the widget of merchants who sell this product.
A review is published as soon as it is submitted if its rating reaches the threshold chosen by the merchant (4 out of 5 stars by default); the others wait for the merchant's review. A review that is pending or hidden is not deleted: it is kept and appears, with its status, in the merchant's exports. The merchant can only hide a review by giving a reason, such as abusive language, personal data or content unrelated to the product. Reviews are shown from newest to oldest; readers can sort them by rating. Each review shows the date it was submitted and, when it is linked to an order, the date of that order.
Every review has a “Report” link. A report gives a reason and an explanation; the review stays visible while it is examined. The merchant decides whether to keep or hide it, and the decision is recorded.
A random personal link limited to one order, one review per product and per request, email confirmation for direct submissions, limits on the number of submissions, exclusion lists and unsubscribes applied at every send, and an automatic check of published reviews (spam, mismatch between rating and text) that can remove a review from display.
To exercise your rights over your data (access, correction, erasure, objection), write to the merchant or to support@inflate.review. Details are in our privacy policy.
Last updated: November 2026.